If you have a reference number and want to check where your item is, please use Track your item. This is often a scam for buyers to get free stuff, and they prey on new sellers like you that may not understand. They all tracked to the item has arrived in an international destination, then stop. Its been happening for years. Buyer opened an INR case and the case was closed on Dec. 12, and the buyer was refunded. On eBay’s side, they may consider the package delivered as per the tracking number. You'll find a full list of countries and items that aren't included in the Frequently Asked Questions section of our ShipCover page - opens in new window or tab . Item was sold on ebay and sent by MyHermes. It wouldn't be broken down for each individual item or for each buyer's package. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. Most sellers are also willing to accept returns if you’ve just changed your mind. Once your package has left the Global Shipping Center in Erlanger, Kentucky, US it's handed over for international delivery to one of Pitney Bowes' subcontractors. I purchased a limited edition snow globe for $100 with $25 shipping and handling. The empty package was not from the buyer because they were a newbie and didn't even complain or say anything. June 4, 2020. I do believe my items were taken by US customs. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. The guarantee clearly states “Not Covered – Items damaged during…postage”. Am I responsible for that? Labels are not applied to parcel correctly How to apply the shipping label to the parcel. What happens after you've started a return. If your item hasn’t arrived, has turned up damaged or faulty, ... You can follow your package online all the way to your shipping address when the seller uploads tracking information. eBay International Priority Shipping packages from USA to Germany are often delivered by Artis-Web.de, UPS, GLS, DHL Paket and myHermes DE. I had no idea until it showed up empty and then I refunded the buyer. I sold an item on Nov. 14. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. if you shipped it Priority, it had $50 insurance on it. Received the note below today from customer service. I sent a package to someone through an ebay auction. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? Instead it would be broken down into categories based on the HS code. Items shipped to most countries can be covered, although there are some exclusions. Follow these steps to get your refund. Problem is ebay won't do anything. End of claim. Sorry to hear your package hasn’t arrived safely to the buyer. Item arrived damaged. Once you've started a return, you can check on the status of your request at any time. @1978left wrote:. Claims is made after 30 calendar days from when the parcel was dispatched; You do not provide all the documents requested by customer service. If they are chancers ask them to return the item for a full refund, they have to pay for the postage and packaging. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. If your item has arrived, but there's something wrong with it, or it doesn't match the listing, you can return it. They did not ask for me to return the item. The package was finally delivered yesterday, Dec. 14. Order was shipped USPS First Class with no insurance. Tracking eBay package in Germany. Thankfully, when I made the purchase, in the shipping options, I opted to include shipping insurance (vis USPS). I appealed the case and ebay just told me they decided to keep the original outcome and won't issue me a refund. The tracking information says that it arrived at their mailbox and the tracking information online says nothing about it arriving damaged or missing contents which USPS would have notated. Most sellers are also willing to accept returns if you've just changed your mind. If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. Buyer is very helpful and provided me photos of the damaged item. as its no your fault if its broke in the post. Select Send. Learn more about asking eBay for help. I bought a stereo component off ebay, and it arrived broken. 2 min article; Get help with an item that hasn't arrived Return your item. Please send your website feedback here - we won’t reply to your message. Most of the time, if your item hasn't arrived, the seller will resolve your issue for you. I informed seller. When you fulfill an Amazon.com order, buyers are always given an opportunity to request a refund, and sellers have the option to accept, issue, or close the refund request. This is where eBay is right, you're responsible for getting the item to the buyer. I had an item go missing and the seller said that they had proof of posting but would send me another item out, that never arrived either contacted ebay opened a case and the case closed and i ended up £10 out of pocket with no item. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. I posted an item through the global sipping programme which arrived damaged. Check your item's delivery information. My item arrived broken. It was damaged during shipping. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee.You can return it even if the seller's returns policy says they don't accept returns. The package used does not follow our Packaging guidelines. Becoming a great eBay seller means there’s a financial reward for a bit of work — and a lot of fun — ahead of you. The astute sellers’ response - ‘This is a claim for an item which the buyer asserts arrived broken. Item was sent in bubblewrap and grey plastic postage bag. Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items from them. When the eBay selling habit becomes profitable, there’s a good chance selling can morph from a hobby to the desire to build a full- or part-time eBay business. Reply. Label was printed using Shutl service on Ebay. I bought an item for £50 plus £9.50 postage. I've already opened a dispute with PayPal, but we're at an impass: I say, "I'm not accepting broken merchandise, with the hope that the Post Office will pay me back at some point in the future." When i ship things on ebay i take a picture of it before posting plus i wrap it in bubble wrap even if its unbreakable no one can say then it was damaged also send it recorded and if they say its damaged make them send you a picture and if it looks that they have broken it then show them evidence you have of what it was like when you posted it. But DO ask for it back, and don't refund until you do. Jonathan Ward paid for express delivery with DPD to send a £625 fabric printer to an Hi all, So I ordered an item off of ebay and it arrived today and when I opened it several of the parts were broken. To help you find the information you need, we've pulled together all of our useful articles about refunds on eBay. Part of eBay For Dummies Cheat Sheet . The buyer wants me to refund her in full plus the shipping charges. After over a month of emails and calling them. Some sellers may also be able to send you out a replacement item, if they have one. I noticed a tiny broken piece and when i took it out 2 other parts were broken. To help you find the information you need, we’ve pulled together all of our useful articles about refunds on eBay. Simon Hayden. The snow globe was bubble wrapped, had a box, then packing paper and popcorn foam. Seller used Economy Shipping and had the Ebay buyer protection and insurance on the package. If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. No Returns means nothing when it's broken. Hello, I am looking for some advice regarding refunds and the global shipping programme. I sent off an ebay package to a buyer. If you decide to accept the request, it is important that the buyer returns his product before you issue a refund. So there could be costume jewelery going to 5 different buyers in Canada but the manifest would only show the total value for all costume jewelry along with taxes and duty info. Best question is if you spending all that time on the phones each day is it really worth it. However, if the seller hasn't been able to resolve your problem after 3 business days, we're always ready to step in and help. If you want to contact us about something that needs a response, please contact us here. The item was still in factory shrinkwrap but there was no padding for it … Unfortunately, since you did not post the item with tracking, you are limited to these two solutions: – Refund the buyer Seller Is Out of Luck when eBay Packages Get Stuck: by: FeelingFroggy : Fri Jun 5 18:24:01 2020: Nothing new about that. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Seller said they would claim off Parcelforce, as they had paid for insurance and I stupidly agreed, thinking I was being helpful. Appeal eBay's decision about a return or missing item for buyers. Ask eBay to step in and help. The post office may ask for proof of the damage so a picture is important both for ebay and the P.O. Hello, I tried to claim a refund from MyHermes due to heavily damaged parcel. Hello A. VLADUCA, Thank you for visiting the seller forums with your inquiry. It states the package arrived but was ripped open and the item removed before it was delvered. By Marsha Collier . contact your buyer and ask them to send a photo via the ebay email of the damage, if they are honest they will do so. The seller has 3 business days to get back to you. WE don't waste out time calling ebay for a stuck package as you will always get the same answer. 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