This ice $899 ice shelter was just purchased brand new. I am unable to use my expensive pro cabin to ice fish. Credit: Bud Utecht / Game Camera Artistry Many readers have asked how to take great trail camera … Otter Pro Utility Sleds are made to take whatever you dish out. Use our contact form or email address: post@vantatech.no. If you need Warranty or Customer Service for an LifeProof product, please visit: ... Are you looking for a job at Otter Products? Compare Compare. Just purchased the pro cabin had 16 seams in the quilting with no stitching had another canvas in 2 days. Sign up free See pricing plans otter is wicked smart Magically generate sharable smart notes that sync audio, text, and images. Capacity, 20 Cu. How long until you got a response? Yours will work fine with a couple holes drilled, so a rebate would be good compensation for your frustrations. Please select from the list below for complete information. Even with the help of another person, this unit was a bear to set up and take down. Dan, would it be possible for you to simply drill out the holes where they were supposed to be? Read … I never had an issue contacting them for even simple questions, so it’s odd that you have. LIKE, COMMENT, SHARE! For the 2020 holiday season, returnable items shipped between October 1 and December 31 can be returned until January 31, 2021. Far better than the thinly insulated Eskimo units. Compare Compare Otter Outdoors Pro Series Otter Sled (0) $249.99. I agree with you there Dan, for the price you pay for these things, you shouldn’t have to make a bush fix to get it to work. Page 1 of 2 1 2 Next > Nov 29, 2011 #1 . I’m assuming that this part is manufactured for less than $2. What is the Smallest Aluminum Wheelhouse available? Live Chat Hours: 10am-2pm MT, Tuesday-Thursday. (On the seat, not the crossbar)Mine works fine now. Compare Compare. » Fishing Forums Compare Compare. If you have damaged parts it will probably be easier just to return/exchange your Otter shelter if you puchased from a reputable vendor. Here are some ways to save money while shopping at Otter Outdoors: Join mailing list permits users to get secret news and updates of exclusive discounts and promotions at Otter Outdoors. my otter 1200 seat doesn’t fit on my crossbar. The fabricators really screwed that one up. She said a new one would be shipped that day. » Forums As a result of trying to get it to go on the crossbar I bent the crossbar and the adjoining hardware. Great for ice fishing! The Pro Series Medium Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. The first time I had to set it up was a battle. Color: Black. I emailed them about a latch on a sportsman’s case and haven’t heard anything back, Ernest-much quicker response just to call.. Collaborate smarter with otter 2.0 Record and review in real time. I wish I would have done this 2 years ago. Every Vortex Hub model comes equipped with our Patented Otter ThermalTec™ insulated shell, exclusive ice-lock anchoring system, overhead storage hammocks, integrated tool and rod … I also got to keep the old one Wich is fully functional. For me it was the 2nd one from the back. What is the Smallest Aluminum Wheelhouse available? You can search for available jobs here: Otter Products Careers; Name * Name * Email * Phone Number. I contacted Otter Outdoors Several times to have a replacement sent. did you contact them via email? Take a file and work down the ridge that it hangs up on. Otter Pro Utility Sled - Load it, drag it, drop it. » Community That’s a bummer. I posted on here if anyone had difficulty setting up and taking down the unit. I gotta tell you I was less than impressed I had some issues with assembly. Otter X-Over Otter Hitch Pivot Otter Ice Anchors Otter Ice Anchor Tool Otter Universal Tow Hitch Pin Otter Sled Tow Hitch Otter Universal Rear Sled Hitch Receiver w/ Pin Otter Sportsmans Caddy Otter Rod Holder Otter Sportsman Case Otter Cargo Netting Otter Auger Ft., Model# 4820 at Amazon.com. I recently purchased two used Hideouts on this site. I guess I will try out my wife’s hair dryer:). I have an Otter Lodge that I purchased a few years ago. Same problem here in my new cabin, I had a he** of a time getting them on the cross. By the way, love the full thermal. Top notch customer service. That is what is the first thing that I would try as it would hopefully take only a cordless drill and a few minutes time. Extremely impressed! wow, i find this hard to believe, Otter customer service has been awesome every time I email them…That sucks Dan! I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. Otter Sleds are built to outperform other sleds on ice and snow, and their ability to handle rugged terrain is second to none.

Later this afternoon they called me and let me know they would be replacing the whole seat and brackets at no cost to me. The Otter Vortex Lodge Hub Ice Fishing Shelter has a triple layer shell that provides the perfect combo of durability, warmth and reduced condensation. Good service. I would ask for a rebate rather than a new shack. definitely want this unit back. Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets. When it comes to features, Otter has no equal. To confirm which of the frame pieces is causing to push up you can loosen each frame section one at a time. Otter Outdoors Pro Series Medium Otter Sled (3) $129.99. Maybe one of the IDO pro-staffers could help. Fished in 15 degrees with no heat! You must be logged in to reply to this topic. I spoke with Deb Fiedler and she said they Called 6 times never a return call (and I was very nice when I left a message) then connected with customer service could not offer any solutions had to ask for higher ups and then got good advice that worked out. When I received the new unit I was to put the Viewing 8 posts - 1 through 8 (of 8 total). I though this was normal? Otter + Pop Symmetry Series Otter + Pop Defender Series Otter + Pop Figura Series Style Cases ... For faster service, use the chat below. I am unable to use my expensive pro cabin to ice fish. S-style Otter Shelter Hooks are made of premium heavy-duty aluminum, with a … I can’t recommend this company. I spoke with Deb Fiedler and she said they definitely want this unit back. So I continued to push on in my cabin installation. Keeping in mind that I was well out of my warranty period I contacted Otter to see if they had any ideas or tips to try and get the canvas to fit right. I went to assemble the seat rail. Otter includes 600 minutes of transcription free per month! I just set up a Lodge Pro a few months ago and everything fit like a glove. Outdoor Collections Custom Search Search. The entire fix took less than 10 minutes, I just emailed them about my issue of the front bar sitting up about 4 or 5 inches. I would also continue to get after Otter via phone, email, and maybe even Facebook Messenger. I called otter and they said its likely that the roto-molding cooled differently and created a fit that was too snug. I own a couple Otter huts and it’s really unfortunate that they do not ship to Canada unless you’re a dealer. Otter Outdoors leaves nothing to chance with the Vortex Resort Thermal Hub Shelter, a true fortress of fishing solitude to withstand a winter onslaught. Made from a proprietary blend of ultra-strong, custom rotationally molded polyethylene, this smooth-running sled is engineered tough yet is able to maintain its flexibility. For questions about our products, delivery or ordering. The Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. gotta give it up to otter customer service! There price was cheaper. Our Story; Executives; Otter Products Sustainability Plan; COVID-19 Response; Brands. Nothing worked without a struggle. Top-tier build quality and protection starts with the patented Thermal-tec™ 600-denier fabric layering system. How do I track my points? Service like that will always win my return business and I hope this helps others who are maybe on the fence of which brand to buy. The Otter Outdoors Sport Series Ice Sled is your 21st century packhorse. Log into your member portal. Assuming that there isn’t any extra fabric an extremely easy fix is to simply shorten one of the frame sections by ~1″. I’m sorry yours didn’t. if you are having any issues with one of their products I would highly recommend giving them a call and talking with one of their reps! I use the adjustable wind poles to make it go down to the ice. Otter's multi-purpose all-season sleds are designed with the largest cargo capacity and widest, most stable footprint. It’s disappointing to invest that kind of money and not being able to buy replacement parts from the manufacture. Hats off to In my picture it there is a slip that clearly states that I should contact Otter. Find helpful customer reviews and review ratings for 5000955 Otter Outdoors Fish House Travel Cover Lodge at Amazon.com. I had some problems w an otter hub and they ended up sending me a new one. fishindude644. I had th same problem with it the same hub. Scheels is awesome! Won't crack at temperatures as low as -40ÁF. Made in USA. 2 people found this helpful. I drilled another hole so that my frame would snap in place 1″ shorter and it fixed the problem. Ft., Model 200094 at Amazon.com. Otter has long been the undisputed leader in the development of the highest quality, innovative portable ice fishing sleds, and shelters in the business. They shipped both sets out the next day, no questions asked, and paid for the shipping. I emailed them on a Monday night and had the response before noon on Tuesday. Go use a Clam on a windy day and tell me Otter isn’t overbuilt by comparison. it was recommended that I take a hair drier to the seat and try to pry it open more. These shacks are so overbuilt, hence the weight, that a few extra holes won’t realistically make a difference in terms of structural integrity. I received responses to my problem which I thank you for. Find helpful customer reviews and review ratings for Otter Outdoors Otter Xpress ATV Trailer - 1500-Lb. After the second time out I contacted Otter Customer Service explaining my situation. Helpful. I had same issue. What line are you running on your TUCR Commander? But have bought the rod holders and otter lights from them. I can’t say enough good things about Otter and the way this was handled. IDO From there you see all points you’ve accrued as well as eligible products in the rewards catalog. I tried heating and it just returned to the original shape when it cooled. Customer Service. After getting it put together I noticed like a lot of others a few years ago, that my front bottom pole didn’t go all the way to the ground. glad you got it resolved, but its so strange that you had that many issues and didn’t get good customer service…. and picked up the defective unit. I almost bought it from riverside outdoors there in Ontario. Deb Fiedler and Otter customer service!! New In-Depth Outdoors TV episodes return this Fall, Sundays at 8 a.m. on the Fox Sports North channel! What would you like to see MN DNR Fisheries Department do for fishing in MN? I purchased an Otter XTH Cabin hub-style shack before Christmas and didn’t have a chance to use it until after New Years. Recently I had an customer service experience with Otter that I feel is worth sharing. Follow us for exclusive info this season! Phone: +47 45 43 42 80 Office Hours: Monday – Friday: 08:00 – 16:00 Saterday and Sunday: closed » Otter customer service. If I drill holes in the bracket and it fails, it would be highly doubtful that they would honor their warranty. Hooking up a Graph as GPS-only on an ATV Without a Pull Start Option. Hey Brent, am from Alberta also and bought my pro lodge this December from the tackle shack in sylvan lake. A lot of times one hears about poor customer service so I’m sure it is nice to hear about “GREAT” customer service. I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. You may be charged a restocking fee up to 50% of item's price for used or damaged returns and up to 100% for materially different item. Otter Outdoors Sled Tow Hitch (3) $59.99 - $64.99. Otter Outdoors offers flat 25% OFF discount on all orders for a limited period by using Otter Outdoors Coupon Code. What would you like to see MN DNR Fisheries Department do for fishing in MN? At this time there are no promotions running, please check back I tried different ways to set it up, pop top first, pop sides first. A shielding outer layer with minimal through seaming blocks out wind and light. Otter Outdoors piss poor customer service. With 2 small kids and not much time for fishing, 3 years later I still had the same problem. Otter Outdoors Shelter Travel Cover (5) $59.99 - $79.99. Great service. The All New Vortex Hub Toughness & durability is the fabric of our DNA. Super impressed! CONNECT WITH US! I had one with this issue a few years back and the fix is actually very simple… First step is to check to verify if the canvas is installed with any excess fabric where is is held in place to the sled. Seems ok once on, but I can’t get them off easily either. Please have any helpful transaction information available when you call. New In-Depth Outdoors TV episodes return this Fall, Sundays at 8 a.m. on the Fox Sports North channel! After reading reviews and opinions from pro staff members, I decided to wait on contacting Otter to see if in fact the canvas would stretch to allow the front pole to the ground. > Nov 29, 2011 in my picture it there is a slip that clearly states that take. To share it with other people that might find it helpful a very negative experience i wanted... A reputable vendor got it resolved, but i can ’ t have a sent. 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